The operator stays the boss
Every job is checked against the broadband operator's own system first. Nothing is written down here until their side confirms it, so the two can never tell a different story.
Work
Atlas
Design & build
Atlas runs the daily work of a fibre broadband operator: faults reported by customers, the technicians sent to fix them, the equipment fitted, who is on shift, where everything is on the map, and the reports the managers read at the end of it.
It does not work alone. The operator it serves has its own system, and that system is the boss: a job is only written down here once the operator's side has confirmed it. Nothing drifts apart.
The crews get their own app on their phone: check in and out of a visit, record what was fitted, follow the map to the next address, send photos, and message the office without leaving the job.
What it covers
- Areas of the business it covers
- 10
- Who uses it
- Office desk, field crews, supervisors, admins
- Live link to the operator's own system
- Yes
- Where it is used
- At a desk, and on a phone out on site
- Status
- In daily use, still being built on
Surfaces
A desk for the operations team, a back-office for admins, and a phone app for the crews on site — all kept in step with each other.
Highlights
Jobs find the right person
A new fault is handed to a technician on its own, weighing how far away each one is, which zone they cover and how urgent it is. Morning teams and the back office have their own pools.
Shifts on one calendar
Shift patterns, planned shifts, absences and out-of-hours cover all sit on a single calendar instead of a spreadsheet nobody trusts.
Reports that build themselves
Managers pick what they want and get a finished PDF with charts, or a file that opens straight in Excel. There are also uptime checks and big dashboards made for a screen on the wall.
An app for the crews
Technicians check in and out of a visit, record the equipment fitted, follow maps with the operator's own overlays, attach photos and message the office — all from the phone in their hand.
Five levels of access
From read-only up through technician, operator, supervisor and admin, so people see what their job needs and nothing else. Staff can sign in with their work Microsoft account.
Built with
- PHP 8.2–8.4
- MySQL 5.7
- Raw PDO, no framework, no ORM
- Tabler (Bootstrap 5)
- jQuery
- Leaflet
- ApexCharts
- dompdf and PhpSpreadsheet
- Web push and websockets